3530 Forest Lane Dallas, Texas, United States
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Frequently Asked Questions

This is the resource page where you can easily find the answer to any questions boarding your mind. Thus, if you can't solve the dilemma here, contact us via "our products and services" page.

Lamama (S.A) also known as “Ayiti Lamama S.A.” is a Lotto & Gaming Company which was incorporated in 2019 and was established to carry out the Lotto business in Haiti. The COFounders of the company are Sammy Louis, Rose Nesmy st Louis and Guethin Exil.

Lamama (S.A) comprises of a management team that has over 30 years combined experience in the gaming industry and has been able to leverage on such experience to develop the state of heart platform, sustain and strengthen the business over the years thus giving rise to one of the biggest lotto practice in Haiti.

In order to achieve “best practice” and ensure excellent and timely service to its customer, LAMMA S.A.PARTNERED with INDRAA INC of Texas United State of America and some other business and technology professionals to provide the one of a kind technology both in front and back end support for the company. This has enabled the business to continously provide quick and effecient services to its numerous customers and agents.

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GENERAL QUESTIONS

Questions about retail locations, purchasing tickets etc.

LAMAMA CHRISTMAS RAFFLE

Lamama C.R. is HT$ 100;

Pick 3 offers various wagers: Any Order, Front Pair, or Back Pair. You can place a HT$100, HT$200 or HT$500 bet on Exact Order. Any Order, Exact Order/Any Order, Front Pair or Back Pair.

The LCR starts at HT$1million and increases until it is hit when a winner matches all 7 numbers (5 numbers plus the Lamama L-ball). 1st winner. The LCR Millions Raffle starts at HT$1million, and increases until it is hit when a winner matches all 6 numbers (5 numbers plus the C-Ball). 2nd winner.

The LCR Millions starts at $1 million and increases until it is hit when a winner matches all 5 numbers drawn. 3rd winner.

Purchase Borlette, Mariage Lotto 3, Lotto 4, Lotto 5 and Lamama Chrismas Raffle tickets beginning at 6:30 am Monday through Saturday 12.20pm and start again at 2 pm till 8.45pm. Sales are not available during Draw Break on drawing nights Sales will resume after draw break, however, tickets cannot be redeemed until after the drawing at approximately 9 pm. All sales are suspended each evening at 11:59 pm for system balancing.

If you complete a play slip, up to five bets/plays will print on the ticket. Up to 10/bets/plays will print on a ticket if you request a Quick Pick from the retailer.

These tickets cannot be canceled; Lamama Chrismas Raffle, Bollette, Marriage, Lotto 3, Lotto 4, Lotto 5 Match.

LCR : Every Second Sunday of December at approximately 9pm. Drawings are held at the

*************Lottery in PV. Drawings for the in-state LCR games, are conducted on computers called an ADM (Automated Drawing Machine). The ADM is a stand-alone computer which is not connected to any network or other systems and is locked in a secure room. The ADM is certified by the manufacture for randomness and is independently verified by a third party auditor. To ensure the integrity of each drawing, an independent certified public accountant (auditor) is present at every drawing. Citizens are welcome to witness a drawing by appointment, please contact the Drawing Manager at 719-546-5318 if you are interested.

Current winning numbers and access to past winning numbers can be found on the home page of our website and can be found on the LCR page. You can also have winning numbers sent directly to your mobile device via text or by email when you sign up to LmaCard. Lottery results are also publicized by most television stations and daily newspapers. Lottery retailers can also print winning numbers reports for current and past drawing dates.

The games are very similar with top prizes available for players who match all numbers drawn. LCR Millions and Bollette. LCR Millions drawings are held Once a year while Bollette are held everyday at the end of each day. Boulette Gaming is played twice a day at which the result is posted twice a day, everyday. Monday through Sunday, 7 days a week.

A LCR winner may choose to receive their prize in 30 The advertised Raffle annuity and cash value are estimates until ticket sales are final. If you are a Lamama Chrismas Raffle winner, you will have the choice of a Cash Option or an Annual Payout. Annuity Option: Provides for an initial annual payment followed by 29 annual payments. Each payment is 5 percent larger than the previous one. Cash Option: A one-time lump-sum payment that is equal to all the cash in the Lamama Chrismas Raffle prize pool.

Federal and State Income tax apply to whatever income you actually receive in a given tax year, whether it is wages or lottery prizes. If you take the cash amount (say $50 million), then you pay income tax on $50 million. If you take the annuity (say $100 million), then you pay income tax on the money you actually receive each year. Just like your wages, a withholding amount is required to be taken out immediately.

The Lottery will send you a Tax form and you figure your actual tax at tax time.

We do not offer an online or mail-in subscription service. We offer Advance Play through our retailers where you can play up to 26 draws for LCR, and purchase your boulette and options Lotto achat are available. Check the Advance Play box on the edge of your play slip. The retailer will ask you how many draws you’d like to play, and charge you accordingly. The same numbers will be played for all drawings purchased.

80 percent of purchases are those who pick their own numbers while 20% Quick Picks are according to the statistics.

Upon receipt, of cash payment instantly displayed on all in-store Lottery video monitors. ****************************** TBD

Tickets can be purchased as gifts for people under 18 years-old, but not by minors themselves. Anyone under the age of 18 must have received the ticket as a gift to claim the prize.

Per Lamama S.A. Rules, all lottery purchases are limited to cash, debit cards, or Lamama E-Wallets. Each retailer has the option of what they accept for method of payment using these four options. Please check with your favorite retailer to ask what they will accept.

No: this is a common scam. In Lamama , people who have won HT$…..or more must come to a Lamama S.A. Lottery office to claim their prize. Here are three things that you should do upon receipt of these kinds of emails:

Do not reply to these emails. Delete them without opening them and Add the address to your junk mail listing Remember, it’s a good rule of thumb to keep your bank account information and your mother’s maiden name secure. And you should never send money to these people.

In case you lost your ticket:

  • First, report by calling our help desk or lost a ticket department
  • Got to the headquarter office for the lost ticket procedure.
  • 25% fee will be charged for a lost ticket.

We do not offer an online or mail-in subscription service. We offer Advance Play through our retailers where you can play up to 26 draws for (LCR) Lamama Chrismas Raffle tickets, Bollette, Marriage, and Lotto 3 to Lotto 5. Check the Advance Play box on the edge of your play slip. The retailer will ask you how many draws you’d like to play, and charge you accordingly. The same numbers will be played for all drawings purchased. LamamaLottery tickets can only legally be purchased at a Lamama Lottery sales terminal within the agent of Lamama s.a . You can purchase LCR, Bollette, Marriage and Lotto 3 to Lotto 5 . Any Internet lottery site that purports to sell Lamama Chrismas Raffle tickets, or “shares” of Lamama Chrismas Raffle “LCR”tickets to purchasers or to run a “service” for you, is operating illegally. They are not authorized by Lamama S.A. except the are bonafide Lamama Agents. The Lamama S.A. has no agreements with any other agents to sell “LCR” tickets sales across the national border except its agents.

Visit the AyitiLamama.com website where you can find all job openings, including any open at the Lottery, as well as for instructions to apply. If there are open jobs for the Lamama Lottery, they will be listed under the carrier and opportunity section.

https://www.ayitilamama.com/carriers-and-opportunity

Although Lamama s.a Lottery has the initial winning number information within minutes of each drawing, we do not post the information until it is verified which can take some time.

SCRATCH

Players have 180 days after a game has ended to claim a Scratch prize. Select any game listed in the Scratch section of our website and it will tell you if a game end date has been established. Games remain posted 60 days after the 180 days has expired. After that they will be removed from our website.

Our Scratch tickets are produced and distributed in a completely random, double-blind system. First, prizes are scattered randomly throughout the entire run of the tickets. No one at the Lottery, or the printer, knows where the winning tickets are placed – that is generated through a random number generation system. Next, the tickets are shipped to our warehouses for distribution. Tickets are randomly pulled from the entire ticket run and shipped to random retailers. There is no sequencing to ticket distribution.

So, randomly placed prizes are randomly distributed to random retailers. We have no way of knowing where the winning tickets are shipped or where they will show up. The reason it seems as though some locations have more winners is simply a matter of sales.

We’re sorry to hear that didn’t have better luck with your ticket purchases. Please keep in mind that odds listed on our tickets apply to the entire universe of tickets, not individual purchases. The odds also include breakeven prizes. Your non-winning tickets may be eligible for one of our second-chance drawings, which provides another opportunity to win.

No. Ticket printing costs prevent the Lottery from making sample or void tickets available to players.

CLAIMING PRIZES

For over $200,000, come to our office to claim your money. We do a direct deposit to your LmaCard (no fee). We also pay a direct deposit to your account with 10% fee charges on the win.

CLAIM FORM

If you win on a ticket in LAMAMA S. A., it is considered part of the LAMAMA S.A. Open Records Act. This means that your first name and first initial of your last name goes onto the Lamama s.a Lottery website. Having your photo taken is optional.

Current tax withholding for U.S. citizens for prizes over HT$5,000 is …% Federal and …% State, for a total of ….%. If you have outstanding payments due to the Department of Human Services, Department of Justice or Department of Personnel and Administration, these will be deducted from your prize valued at HT$…. or more.

Players have 180 days from the date of the drawing to collect prize winnings. Game end dates for Scratch games are available by selecting the game name in the Scratch section.

END DATES

If a winner dies before receiving all annual payments, payments will continue, as scheduled, to the winner’s designated beneficiary or to the winner’s estate.

You do not have to be a citizen of the United States to purchase Lamama Lottery tickets. The only difference is you will be taxed at a higher rate than citizens. Non-citizens are taxed at …% (30% Federal; …% State).

To claim a prize for $600 or more from out of state, complete our claim form and the back of your winning ticket including your signature and mail to Lamama Lottery, Claims, P.O. BOX 7, P.V , CO 81002-0007. To claim a prize less than $600, just mail in your completed and signed ticket. It usually takes three business days from receipt to process claims filed by mail. Please allow at least two weeks for postal delivery. To check the status of your claim, call 1-800-***-****and ask for the Claims department.

We suspect that you tried to cash your ticket during one of our draw breaks. We suspend the selling and cashing of Lamama tickets on the nights of our drawings in order to rebalance our system.

MOBILE APP

You can get the Lamama Lottery app from the Apple Store or from Google Play depending on your mobile device. Search for Lamama Lottery and follow the instructions to download onto your device. TheLamama s.a Lottery app is free!

Google Play App Store

No. The app works on the most popular devices and the most recent releases of mobile operating systems. It works best on iOS (iPhones) 8 and later versions, and Android 4.4 and later versions.

Be sure that you have a strong internet connection on your mobile device in order to open the application and use its features. If you’ve forgotten your password, select the FORGOT PASSWORD link and it will be sent to the email address that you provided in your profile. Be sure to check your SPAM and/or TRASH folders for our correspondence.

There are a number of possible explanations why the scanner isn’t working for you. For Scratch games, be sure that you’re scanning the 2D barcode on the front of the Lamama Lottery Scratch ticket located beneath the scratch-off coating. The barcode on the back of the Scratch ticket will not work. You must give the app permission to access your camera. Go to your settings, then App management, pull up the Lamama Lottery mobile app and make sure that the camera is turned on. You must have a strong internet connection. Try using both a direct connection and Wi-Fi connection to see which performs better for you.

You must have a good quality camera on your mobile device. The app works on the most popular devices and the most recent releases of mobile operating systems. It works best on iOS (iPhones) 6.1 and later versions, and Android 4.4 and later versions. If you have an older device, it will not work efficiently. Be sure you have sufficient lighting. Try removing the mobile app from your device and then redownloading it.

At retail, after purchasing a Cash LMZ Match ticket, if it is a winner, the terminal will play a jingle. You have the option of cashing in the LMA portion at the retailer and getting an exchange ticket for the Cash draw that evening.

If the app tells you that your ticket is a winner, take it to your nearest retailer that sells Lamama Lottery games. They will be able to verify that the ticket is a winner, will be able to cash it up HT$ …..or less (depending on store policy), and if it is more than HT$…., you will be directed to claim at a Lamama Lottery Claim Center. In all cases, the Lottery game terminals take precedence in the determination on whether a ticket is a winner or not.

The mobile app does not validate winnings but it will tell you that the “ticket may be a winner.” Lottery Security has deemed that the validation of winners must occur within a Lottery retailer or Claims Center on the gaming system, only. You can self-validate after scanning a ticket and being told that it may be a winner by manually inputting the numbers into the POS- Check Your Numbers area for the game you scanned, and it will tell you what you would have won if you played. Again, final confirmation must come from the systems terminal located at Lottery retailers.

The integrity of the app/pos is very important to the Lamama s.a. Lottery. We will conduct an immediate investigation to ensure that it is working properly. We appreciate you bringing this issue to our attention. In all cases, the Lottery in-store game terminals will take precedence in the determination on whether a ticket is a winner or not.

Many, but not all, retailers will retain the Lamama tickets that they pay out to customers for accounting purposes. The Lottery has no control regarding this process so it is the responsibility of the player to be sure to keep up with his / her tickets.

The app’s retailer locator relies on information pulled from Google or Apple Maps. It takes awhile to load the first time that it is used. Be sure to put a zip code in the search field and press GO and be sure that you have a strong internet connection. Check your phone settings to ensure that you have Location Services enabled for this application.

Select the following link to see WinDraw winners (Game Tools-Who’s Winning) – be sure your search option is set to “WinDraws” and hit GO.

You can view your current Win Draw entries (for drawings that haven’t yet occurred) using the mobile app by signing in to your My LamamaLottery account and selecting Win Draws. For past entries and drawings that have expired, you must sign in to your MyLamamaLottery account at Lamamalottery.com.

In order to function, it is necessary for the app to utilize the functions of your specific mobile device. Here are some examples of how the apps work directly with your device. Location. The app includes a retailer map locator. In order for this to function properly it needs to coordinate with the GPS installed on your particular mobile device. Camera. The app interfaces directly with the camera functions of your phone in order to scan tickets. Each device is different, so we have to develop programming to interface with specific devices to make it work. Device ID and Call Information. As a security measure, we access your device ID to validate drawing entries and it enables us to be alerted of potential hacks.

WINNERS

If you don’t see a winner posted, it usually means that they have yet to claim their prize. Winner Information is not posted until the prize is claimed.

If you’re a MyLamamaLottery member you have access to a WinDraw summary report. If you’re not a member, you don’t have access to this report so it’s important for you to print your confirmation after entering tickets each session. If you’re a MyLottery member, sign in to your account and choose the “My WinDraw Entries” tab in the middle navigation of the website. (You can also get to this information using the Lottery’s mobile app.)

If you’re selected as a WinDraw winner, the Drawing Manager or designee will first attempt to contact you by telephone. If they are unable to reach you by phone, they’ll send you an email. If those attempts fail, they’ll send a certified letter to the address you have on the entry. Typically, we have five working days to make contact before moving on to an alternate winner. Once contacted, the winner has five working days to claim a Bonus Draw prize. These time frames may be extended at the discretion of the Drawing Manager.

Giving Back

All profits from the sale of all Lamama Chrismas Raffle Lottery products, including the Bollette, Marriage Lotto 3 to Lotto 5, distributed to the Lamama Lottery’s proceeds recipients: Outdoors activities , Conservation Trust Fund, Building Excellent Schools Less privelege, scholarships, Housing developments recreation, parks and much more. For examples of some of the projects funded, visit: htppt://lamama.org.

Yes! If you are interested in having someone speak to your group about the Lottery, please email our Lamama Community Council Specialist, Guethin Exil at GuethinExil@lamama.com

The Lamama Lottery does not determine where the proceed funds go. As funds are allocated via different agencies and to different local entities, it is advised that interested citizens contact their local municipalities to learn about the process for requesting projects. For example, if you are interested in pursuing a local park, please contact your local parks and recreation department.

MyLamamaLottery (NB)

Log onto My LamamaLottery using your current user ID and password. This can be done from the MyLamamaLottery link on the very top of our website. After you log in you can click on the Notification Settings tab. That will take you to a personalized page that tells you what you are currently receiving and that will allow you to unsubscribe by clicking the “Unsubscribe from All Notifications” link, which can be found on the right side of the page.

Simply sign in to your MyLamamaLottery account using your email address and password using the mobile app or website and go to the Profile page. All information can be updated here, which is hidden for your security.

Go to the MyLamamaLottery homepage by following this link:

MyLottery

At the bottom of the Log In box, you’ll see a link titled “Forgot Password.” Just click on that link and provide your email address info@lamama.com, and we will send you instructions to create a new password.

Check your spam filters to ensure that emails from the Lottery aren’t being blocked from reaching you. Add MyLamamaLottery [noreply@lamamalottery.com] to your “Safe Senders” list and to your address book. You should also check your junk folders to see if LamamaLottery emails might be ending up there. We do not send out spam. You must sign up to receive our emails. Every email contains a link that allows you to unsubscribe.

When you receive your next text message, respond by texting “stop”, and that will take your phone off the mailing list. Or log into your MyLamamaLottery account and update your profile to remove the option to receive messages to your phone.